Item in my site showing "Not Available"

[amcpto]

Hi, 

I have a site with items showing as Not Available, even though, there is inventory for the items and it is visible in the site. 

https://amc-pto-inc.square.site/product/2024-2025-friday-t-shirt-only-/2?cs=true&cst=custom

Does anyone have an idea on why and recommendations on how to fix it?

Thanks,

[Summer2024 · Accepted solution]

Hi there, @amcpto! 

I apologize for the delay in response here...I see this is your first post in the Seller Community, so I would like to officially welcome you! 😀

It looks like the item is showing as available! 

If this issue happens again, I have this handy checklist you can go through to troubleshoot unavailable items. If these do not work in the future, please do not hesitate to reach out here or contact our Support Team. 

I hope this helps! 

Issue	Solution
Mobile location	Square Online doesn't sync item stock from mobile locations, so items only available at a mobile location will be marked as unavailable. To resolve, change the location type to physical location.
Fulfillment method	If the fulfillment method is set to something other than shipping, items may show as unavailable. To change this, go to Items > Item Preferences or Shared Settings > Item Preferences.
Item site assignment	Items must be both assigned and visible to be purchasable on a site. To manage item site assignment, select an item in the Square Item Library, use the toggles to determine which websites the item should be assigned to, and select Save.
Collection or delivery hours	If items have the collection or local delivery fulfillment methods selected, but no collection or delivery hours defined, items won't be available for purchase. To set up collection and delivery hours, go to Fulfillment > Collection & Delivery, select Edit by location, edit the hours under Fulfillment Hours, and select Save.

[SaltBaked]

So this is happening to me currently too, is there an actual solution to this or is it just something on squares end that happens from time to time?

[YoungWarrior]

None of my PHYSICAL items are available but are showing on hands. 

       https://drafts.editmysite.com/d/9VvwVy5QOqi51oN0VAPMTmQOWnQ/product/5-star-gloves/21      

       https://drafts.editmysite.com/d/7ovRjVNE8XFOq3V0VPEZc8W5RY4L/product/benson-bruins-gloves/17 ...

[eteline90]

I am having this same issue! I tried the above, but it is very confusing. Help!

[Cj1973]

Did anyone find a solution to this? I am having the same issue and it is getting frustrating

[_Violet]

Hi @Cj1973 - Thanks for following up on this topic.

Did you try the suggestions from @Summer2024 listed above?

If you are still experiencing issues after giving that a try, the next step would be to contact our Square Online Support Team. Because we're unable to view your Square account and settings here in the Community, we can certainly provide general troubleshooting suggestions, but once those have been exhausted, it's best to have our Support Team take a closer look to determine what's causing the issue.

I hope this information is helpful, but please let me know if you have any additional questions.

[Cj1973]

Thank you. 

I did contact support. and they were very helpful and got it figured out. 

The issue was that the Web store had not had the shipping options set up. once that was done we were good to go. 

Thank you and the team for all your help

Chris 

[_Violet]

Thanks for the update here, Chris!

I'm glad to hear our Support Team was able to resolve this for you 🙂